About Us

About Us

ConsumerMedical is a leading medical decision support and concierge company serving approximately 2 million individuals through some of the nation’s largest employers, health plans and private exchanges. As a Medical Ally, ConsumerMedical guides participants throughout their healthcare journey with compassionate, high-touch support and deep clinical expertise.

ConsumerMedical offers a fully integrated suite of solutions, including Medical Decision Support, Expert Medical Opinion, Claims Advocacy and more, helping individuals and families navigate the healthcare system while reducing unnecessary elective surgeries and driving patients to the highest quality providers. The result is better care for patients, more empowered medical decisions for employees and their families, and a better bottom line for business. ConsumerMedical is headquartered just outside Boston in Pembroke, MA.


Our Story

ConsumerMedical was founded in 1996 after David Hines, CEO and founder, had a close friend who received poor quality care because she was not given the latest, best practice treatment option for her cancer. Had David’s friend had a medical ally like ConsumerMedical to provide objective and independent clinical support, her decision would have been very different and the result a far better one.

For 20 years, we’ve been there for the healthcare decisions that matter most. Our team of leading physicians, researchers and highly trained Registered Nurses supports and empowers patients and caregivers as they navigate through the complexities of dealing with a medical condition. Our intimate, one-on-one support model provides each individual with a consistent point of contact—a medical ally—throughout their entire healthcare journey, backed by a physician-led team and the latest medical research. We’re available when they need us, for as long as they need us.

Company Overview

“Our mission is to engage, educate and empower consumers by supporting optimal healthcare decisions with compassion and excellence.”