About Us

ConsumerMedical is a leading health concierge company serving approximately 2 million individuals through some of the nation’s largest employers, health plans and private exchanges. As a Medical Ally, we guide them throughout their healthcare journey with compassionate, high-touch support, evidence-based information and deep clinical expertise.

We provide industry-leading solutions, for Medical Decision Support, Expert Medical Opinion, Claims Advocacy and more, helping individuals and families navigate the ever-complex healthcare system – whether it is driving patients to the highest quality providers, educating them about their diagnosis and treatment options, or providing emotional support and coping resources. The result is more informed decisions by engaged patients, better care and health outcomes for patients, and a better bottom line for business.

Our Story

ConsumerMedical was founded in 1996 after David Hines, CEO and founder, had a close friend who received poor quality care because she was not given the latest, best practice treatment option for her cancer. Had David’s friend had a medical ally like ConsumerMedical to provide objective and independent clinical support, her decision would have been very different and the result a far better one.

For 21 years, we’ve been there for the healthcare decisions that matter most. Our team of leading physicians, researchers and highly trained Registered Nurses supports and empowers patients and caregivers as they navigate through the complexities of dealing with a medical condition. Our intimate, one-on-one support model provides each individual with a consistent point of contact—a medical ally—throughout their entire healthcare journey, backed by a physician-led team and the latest medical research. We’re available when they need us, for as long as they need us.

Company Overview


    “Our mission is to engage, educate
    and empower consumers by
    supporting optimal healthcare decisions
    with compassion and excellence.”