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ConsumerMedical Enters into Agreement with Cleveland Clinic to Offer Remote Expert Opinion Services

PEMBROKE, Mass. (January 7, 2016) – ConsumerMedical today announced that it will offer its members remote expert opinion services through an agreement with Cleveland Clinic, a world-class medical facility and one of America’s top five hospitals, as named by U.S. News & World Report. Through the agreement, ConsumerMedical members will have access to Cleveland Clinic’s MyConsult® program and network of highly trained, world-renowned physician specialists for second opinion services. The new service complements ConsumerMedical’s existing suite of treatment decision support services, which cover more than 1 million members at mid- to large-size employers.

“For patients facing a serious condition or life-changing diagnosis, a second opinion can be critical in confirming the diagnosis and setting the course for treatment,” said David Hines, CEO and Founder, ConsumerMedical. “For years, we have provided comprehensive in-person and remote expert opinion services as part of our Guided Patient Solution, offering information and support to identify top physicians specializing in the treatment of specific diagnoses and conditions. Cleveland Clinic is a proven leader in online expert second opinion services, with more than 15 years of experience. We’re excited to combine Cleveland Clinic’s expertise with ConsumerMedical’s ongoing patient counsel to help our members make the best, most informed decisions for themselves and their families.”

Physicians in the MyConsult program review participants’ medical records and provide comprehensive, personalized reports, answer questions and offer treatment options as well as future care recommendations. Notably, physicians in the MyConsult network routinely perform online second opinion consultations as part of their day-to-day responsibilities with Cleveland Clinic, and may consult with any of their 3,000+ colleagues on second opinion cases, particularly when complex situations are presented. Physicians are available to consult in over 1,200 diagnoses, covering specialties including cardiology, orthopaedics, oncology, infertility, rheumatology, gastroenterology and bariatric surgery, urology and nephrology.

“Cleveland Clinic is pleased to offer the MyConsult service through ConsumerMedical,” says Jonathan Schaffer, MD, MBA, Managing Director, Cleveland Clinic Distance Health. “MyConsult enables patients across the country to access Cleveland Clinic expertise without leaving the comfort of home. When your health—and perhaps even your life—is at stake, we want to make sure you are making the most informed healthcare decision.”

The Cleveland Clinic program enhances ConsumerMedical’s current expert opinion services. Expert opinion is integrated within our broader Guided Patient Support solution to ensure participants receive more than a second opinion; they receive the information, support and guidance needed to make truly informed decisions about their care. ConsumerMedical facilitates the entire remote expert opinion process, including collecting necessary medical records.


About ConsumerMedical

ConsumerMedical™ is a pioneer in treatment decision support and health concierge programs. The company’s Guided Patient Support program helps consumers answer the five most important questions in healthcare: What do I have? What do I need? Where do I go? What does it cost? and How do I connect? For nearly twenty years, the company has provided employees and their dependents with the personalized information and support they need to navigate the healthcare system and become more confident healthcare consumers. By combining trusted clinical expertise and personalized research, expert opinion, and advocacy support, ConsumerMedical empowers individuals to make educated decisions about their health and healthcare decisions. To learn more, visit www.consumermedical.com/.

About Cleveland Clinic

Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Located in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first near-total face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. More than 3,000 full-time salaried physicians and researchers and 11,000 nurses represent 120 medical specialties and subspecialties. The Cleveland Clinic health system includes a main campus near downtown Cleveland, eight community hospitals, more than 90 northern Ohio outpatient locations, including 18 full-service family health centers, Cleveland Clinic Florida, the Lou Ruvo Center for Brain Health in Las Vegas, Cleveland Clinic Canada, and Cleveland Clinic Abu Dhabi. In 2014, there were 5.9 million outpatient visits throughout the Cleveland Clinic health system and 152,500 hospital admissions. Patients came for treatment from every state and 147 countries. Visit us at clevelandclinic.org. Follow us attwitter.com/clevelandclinic.

ConsumerMedical Announces Substantial Expansion in 2015

Company expands accounts, leadership and operations

PEMBROKE, Mass. (October 7, 2015) – ConsumerMedical, a leading medical decision support and expert opinion company, today announced it has achieved several significant growth milestones in the past nine months. The growth has occurred as the company’s services are increasingly sought by employers who see an opportunity to more deeply and effectively engage their employees in navigating the healthcare system.

As of December 2015, ConsumerMedical has signed new accounts increasing its total covered lives by 20% compared to year-end 2014. The company has brought on several senior executives and added leadership positions to expand product development, analytics, marketing and IT functions as well as additional sales leadership hires throughout the U.S. To support the expanded geographical growth and operations, ConsumerMedical recently opened a new regional office near Minneapolis, Minnesota.

“Our growth this year demonstrates that our patient-centric approach resonates with employers, who are realizing the importance and financial benefit of proactive employee education and engagement. Today’s consumers want to make sure they get a great value for their healthcare dollars, but with so much information at their fingertips, they need help sifting through the treatment options and making the best decisions for themselves and their families,” said David Hines, CEO and Founder, ConsumerMedical. “We’re committed to being a valuable resource for consumers facing critical healthcare decisions by arming them with information tailored to their individual needs and offering one-on-one support throughout their healthcare journey.”


About ConsumerMedical

Founded in 1996, ConsumerMedical™ is a pioneer in treatment decision support and expert medical opinion programs. The company’s Guided Patient Support program helps consumers answer the five most important questions in healthcare: What do I have? What do I need? Where do I go? What does it cost? and How do I connect? The company specializes in supporting consumers with tailored, comprehensive, up-to-date information and clinical expertise for their medical conditions, diagnoses and treatment options. By empowering consumers to make educated decisions about their healthcare needs, ConsumerMedical serves as a catalyst for better patient experiences and higher satisfaction, while guaranteeing financial return on investment for its employer clients. To learn more, visit www.consumermedical.com/.

ConsumerMedical CEO Named Industry Innovator by Institute for HealthCare Consumerism

PEMBROKE, Mass. (October 7, 2015) – ConsumerMedical announced today that it has been recognized as a winner in The Institute for HealthCare Consumerism’s 10th annual Superstars and Industry Innovators awards. Aligning with the growing trend toward healthcare consumerism, the awards highlight industry leaders and companies that have transformed the corporate health and benefits field and increased patient engagement in their own healthcare decisions. David Hines, founder and CEO of ConsumerMedical, was named a 2015 Industry Innovator in recognition of the company’s commitment to creating more informed and confident consumers of healthcare.

“The Institute for HealthCare Consumerism and ConsumerMedical share the common mission of empowering patients to navigate the healthcare system and make the best medical decisions for themselves and their families,” said David Hines, CEO and Founder, ConsumerMedical. “We are thrilled and honored to receive this award, and we look forward to continuing our work to advance the industry’s movement toward patient engagement and quality, cost-effective healthcare.”

Hines will accept the award on ConsumerMedical’s behalf in November at The Institute for HealthCare Consumerism’s 2015 IHC FORUM West conference in Las Vegas. At the event, Hines will also participate in a panel discussion, “Educating Employees to Make the Best Health Plan Choices,” which will cover the latest strategies and technologies to engage consumers in their healthcare decisions.

Founded in 1996, ConsumerMedical delivers health concierge services including treatment decision support and expert opinion services for all conditions to more than 1 million members at mid-large size employers. The company specializes in supporting consumers with tailored, comprehensive, up-to-date information and clinical expertise for their medical conditions, diagnoses and treatment options. By empowering consumers to make educated decisions about their healthcare needs, ConsumerMedical serves as a catalyst for better patient experiences and higher satisfaction, while guaranteeing financial return on investment for its employer clients.


About ConsumerMedical

ConsumerMedical™ is a pioneer in treatment decision support and health concierge programs. The company’s Guided Patient Support program helps consumers answer the five most important questions in healthcare: What do I have? What do I need? Where do I go? What does it cost? and How do I connect? For nearly twenty years, the company has provided employees and their dependents with the personalized information and support they need to navigate the healthcare system and become more confident healthcare consumers. By combining trusted clinical expertise and personalized research, expert opinion, and advocacy support, ConsumerMedical empowers individuals to make educated decisions about their health and healthcare decisions.